I don't have a Paypal account, can I still check out? You don't need a Paypal account to checkout. You can choose to use any major credit cards (Visa, Mastercard, Discovery and American Express) that you have to process checkout once you are brought to the Paypal checkout page.
To pay by credit card, look for this on the first PayPal screen:
Or, look for this
on the first PayPal screen:
Can I pay with other methods besides Paypal or Credit Card/eCheck through Paypal?
You can also pay with Google Checkout.Orders paid by Google Checkout will be process when the payment is cleared. How do I use the coupon(s)? After you add products to the shopping cart and are ready to check out, you will see a box for your to input the coupon code at bottom of the page.
Click on "Apply Coupon" button and the system will automatically deduct any unused Gift Certificate dollar amounts or any discounts to your order total.
If for any reason you are not satisfied with the item you've purchased,simply return it in its original condition within 30 days of date of purchase for refunds in the same form they were paid or for store credits coupon code equal to the item's original purchase price *. Store credits in the form a coupon code that is valid at our site.
* All shipping costs incurred are non-refundable. All returns must have a Return Merchandise Authorization (RMA) by logging in to your account and submitting your request. All original contents and packaging must accompany your returned merchandise.
Returns which are not in its original state or returned in used or in damaged condition (including dog hair, scratches, or markings of any kind) will receive a refund or store credit coupon code equal to 50% of the product price paid. Store credits are good for 90 days only and are not transferable. We do not refund shipping costs (unless we sent the wrong item). We recommend that you insure your return, in case your item is lost in the mail. No Exchanges, Just Returns, Please!
Sorry, but we cannot perform exchanges. All products returned toRhinestone Jewelry and Accessoriesare processed as returns according to the Returns Policy above. To exchange an unwanted item for something else, simply return the unwanted product and use your store credit to order a new one online. Easy!
I add an item to my shopping cart. But when I check out, it says this item is out of stock? Usually the reason is that there are very limited amount of this item and it was purchased by someone else before you completed your order.
How long will it take to receive my items?
Most Orders Ship Within 24 Hours
We pride ourselves on prompt and accurate shipping of all orders. Orders received by 1 PM EST Monday through Friday are shipped the same day. Orders placed after 1 PM are usually shipped the next business day. Weekend orders and orders placed on Friday after 1 PM will be shipped on Monday*. (NOTE: if you paid with eCheck in Paypal, it might take up to 14 days to be cleared. And we will ship your item as soon as we get notice from Paypal).
* Exceptions:
1. Our Custom made Rhinestone Collars, please allow us 5 to 7 business days to handmade your collar before we can ship it. If your order contains Custom made Rhinestone Collar, we may hold your order and ship it when your collar is ready. Alternatively, we may ship your order in multiple parcels. These packages may arrive on different days.
2. Wagging Green products are sent directly from the designer, and most ship within 2-5 business days.
Where is My Stuff?
Most orders ship within 24 hours, however it is not unusual for a large order to ship within 3-5 business days. Don't worry, your order is important to us and we are working to ship it out as soon as possible! If any item is back ordered, we will contact you via e-mail to let you know your options. You will receive an official shipping notification via e-mail as soon as your order ships. If online tracking is available for your order, we will also include a tracking number with your shipping notification. If you have not received a shipping notification within 7-10 business days, please Contact Us for more information. We are here to help, and we respond to most e-mails within 1 business day.
